Multishop software: One standard, every shop Your first shop runs on a workflow you built. Then you open another location, and that workflow doesn’t travel with it. Shop-Ware’s multishop software runs every location on the same workflow, from the first phone call to the final invoice. You see your shops side by side, and you get an alert when one moves outside the boundaries you set. See it across every location Set the standard once and it holds at every location Set a canned job once and it’s available at every shop. Set labor rates for your whole organization in one place, without configuring each location separately. A new shop opens with your canned jobs and labor rates already in place, so nobody spends hours rebuilding them by hand. Bring a new shop’s data over and connect it right away. Multi-location inventory shows what’s in stock at every shop, so you can move it where you need it. Pair it with Parts Inventory for the full picture at each shop. See every location side by side Shop-Ware’s cross-location analytics show you which shop is doing well and which one needs you, without an evening in a spreadsheet. Compare car count, average ticket, gross profit, and more across every shop you run in one report. Zoom into a single location or step back and see the whole business. Reporting runs across every location automatically, so you can see and manage it all from anywhere. Anything captured in a shop can be surfaced across all locations, analyzed, and turned into a report. Build custom reports against any data point, with unlimited visualization types, and track locations as regional or custom groups. Schedule reports to reach the right people on your cadence, so nobody has to ask for the numbers. Set the boundaries that matter, and Shop-Ware alerts you when a location moves outside them, while there’s still time to act. See Business Analytics. One customer history across your shops Whichever location a customer chooses, the staff there can open one customer profile and review every invoice without logging in and out, along with what other locations did, said, and showed the customer. Migrated data from your previous system is included, even if that system didn’t support multishop. Total dollars, number of visits, ARO, and notes roll up across the whole organization, so nobody repeats a sale by accident. Unsold service follows the vehicle to any location, with a link to the original repair order so staff can read the context of the sale and any customer objection. Recommendations keep their original prices and can be updated to the local shop’s labor and parts pricing in one step, with an alert if the price has gone up or down. The customer gets continuity, and your shop’s pricing stays where it needs to be. One user view across every location Manage users, roles, and permissions for your whole business from one view, without switching shops one at a time. An advisor or technician who knows your workflow at one shop knows it at all of them, so covering a shift across town takes no relearning. Shop-Ware tracks every staff member’s activity on every repair order and parts purchase in granular detail, so you can drill into questions and hold individuals accountable at any location. Permissions give each staff person individualized controls, in two tiers: some managed by designated administrators, and some that only the account owner can change. Tracking data goes to Analytics so you can compare how locations work. Multishop software questions, answered. What is multishop software for auto repair shops?Multishop software lets an owner run several repair locations from one system, with shared standards and one view of how every shop is performing. Shop-Ware’s multishop software runs every location on the same workflow and adds cross-location analytics, scheduled reports and alerts, centralized canned jobs and labor rates, one user view, unified customer history, and multi-location inventory.Who is Shop-Ware multishop software for?It’s for the owner who can’t be in every location at once and still needs every shop to run the way they would run it themselves. Shop-Ware gives that owner one standard across the business and the visibility to know it’s holding.Can’t I run each shop separately and compare the numbers myself?You can. It means pulling a report from each location and lining them up by hand, and you usually find out a shop slipped from a customer review or a low month. Shop-Ware puts every shop in one report and alerts you when a location moves outside the boundaries you set.Do I need a different system as I add locations?No. Adding a location means adding another shop to the Shop-Ware platform your team already knows. Your first shop keeps running the same workflow, and the new one starts on it.How do I keep every auto repair location running the same way?Set the standard in one place and let every shop run on it. In Shop-Ware, canned jobs and labor rates are set once and ready at every location, and an advisor or technician who knows the workflow at one shop knows it at all of them. Analytics show you whether it’s holding.Can I see inventory across multiple locations?Yes. Shop-Ware’s multi-location inventory shows what’s in stock at every location and lets you move it where you need it.How can I compare performance across my auto repair shops?Shop-Ware’s cross-location analytics let you compare car count, average ticket, gross profit, and more across every shop side by side, or zoom into a single location. You can schedule reports so the right people see the same numbers on your cadence, without having to ask.How will I know when a location starts to slip?You set the boundaries that matter, and Shop-Ware alerts you when a location’s performance moves outside them. That gives you time to act on the one thing that needs attention.Can I manage users and permissions for all my shops in one place?Yes. Shop-Ware gives you one view of users, roles, and permissions across every location, so you don’t switch shops one at a time. Permissions are individualized for each staff person, and Shop-Ware tracks staff activity on every repair order and parts purchase.Do all my locations see the same customer history?Yes. Staff at any Shop-Ware location can open one customer profile with every invoice, and see what other locations did, said, and showed the customer. That includes repair orders migrated from your previous system, even if it didn’t support multishop.What happens to an unsold recommendation when the customer visits a different shop?It follows the vehicle. Shop-Ware carries the recommendation to the new location with a link to the original repair order, so staff can read the context of the sale and any customer objection. It keeps its original price and can be updated to the local shop’s labor and parts pricing in one step. Book a demo to see how Shop-Ware can work for you. Book a demo Related Features TechApp Let technicians quickly add their findings via an intuitive and user-friendly interface. See TechApp TechApp Let technicians quickly add their findings via an intuitive and user-friendly interface. See TechApp Messenger Speed up approvals without picking up the phone with our live chat functionality. See messenger Messenger Speed up approvals without picking up the phone with our live chat functionality. See messenger Repair Shop Analytics Get clear, timely data when you need it, how you need it. The sooner you see the data, the sooner you can react. See analytics Repair Shop Analytics Get clear, timely data when you need it, how you need it. The sooner you see the data, the sooner you can react. See analytics Digital Workflow Invest your time where it’s needed while Shop-Ware keeps communication about every RO flowing smoothly. See workflow Digital Workflow Invest your time where it’s needed while Shop-Ware keeps communication about every RO flowing smoothly. See workflow Multishop (MSO) Shop Management Software Run all of your locations with ease in one convenient system with the help of advanced analytics. See MSO solutions Multishop (MSO) Shop Management Software Run all of your locations with ease in one convenient system with the help of advanced analytics. See MSO solutions Payments Get the seamless checkout experience your customers crave without sacrificing security. See payments Payments Get the seamless checkout experience your customers crave without sacrificing security. See payments AI Parts Matrix Hit your parts pricing targets every time with our industry-first AI-powered tool. See AI Parts Matrix AI Parts Matrix Hit your parts pricing targets every time with our industry-first AI-powered tool. See AI Parts Matrix Digital Vehicle Experience (DVX) Fix cars faster and blow customers’ minds with an immersive, interactive eCommerce Digital Vehicle Experience. See DVX Digital Vehicle Experience (DVX) Fix cars faster and blow customers’ minds with an immersive, interactive eCommerce Digital Vehicle Experience. See DVX “Shop-Ware helps me manage everything better.” I oversee the operations of four locations and Shop-Ware has made all of the difference in the world for me. I can see everything that is going on at any time, from anywhere. No more remote logging into four different computers. The analytics section has been vital for auditing margins and looking for trends between stores. Shop-Ware helps me manage everything better. I can clearly identify which advisors are struggling to close sales. I can also see technicians that aren’t recommending as much work as other technicians. Shop-Ware gives me the numbers I need to manage my business in a clear manner. – Phil Carpenter, Director of Operations of Urban Autocare and Avalon Motorsports in Denver, CO Ready to get started? Book a demo
